This page attempts to answers some of the most common queries. You are welcome to contact our customer service department for any additional queries. We are glad to have your business and will do all in our power to make your experience an enjoyable one.

• Which credit cards can I use?
• Is it safe to use my credit card over the Internet?
• How are orders shipped?
• When are orders shipped?
• What if my order gets lost or damaged in shipping?
• If I am purchasing a gift for someone else, and ship it directly to them, will they know how much I paid?
• Can I have my order shipped to a P.O. Box?
• How do I contact you if I have a question?
• What is the product warranty?
• Where is the jewelry made?
• How do I return or exchange products?

Which credit cards can I use?

Visa, American Express and MasterCard can be used at this time. We will keep you posted if we add any other cards to the list.

Is it safe to use my credit card over the Internet?

We use Authorize.net to process our Credit Card transactions. They use the latest and best secure servers available today. We feel that it is much safer to use your credit card over the net than to hand your card to a teller for a face-to-face purchase, then leave them a copy of the receipt. However, you should always examine your credit card statements to ensure that there are no unauthorized charges.

How are orders shipped?

All orders are shipped directly from the manufacturer in the continental United States to the customer by overnight Fed-EX.

When are orders shipped?

Orders ship the next business day.

What if my order gets lost or damaged in shipping?

If there are any issues with a shipment, contact our customer service department. Please use the address, phone numbers etc., provided on the 'Contact Us' page.

If I am purchasing a gift for someone else, and ship it directly to them, will they know how much I paid?

No. Only the billing address (the address mentioned on your card) will receive an invoice with the price on it. All orders are only accompanied by product literature.

Can I have my order shipped to a P.O. Box?

No. Our preferred delivery partner - Fed-Ex - only delivers to street addresses.

How do I contact you if I have a question?

Our customer service department is always happy to answer your questions by email, fax or phone. Please contact us through the addresses, phone numbers etc., provided on the 'Contact Us' page. see the About Us page.

What is the product warranty?

Please go through our 'Warranty' page.

Where is the jewelry made?

Our Family Jewelry collection is assembled in the USA by skilled craftsmen. They offer the highest standards of quality and reliability. The stones and sometimes the gold are obtained from the best source around the world.

How do I return or exchange products?

Please contact our customer service department before shipping your product back. See our 'Warranty' page for further information.